Terms and Conditions for Commissioning a Pet Portrait

Thank you for choosing to commission a custom pet portrait! Please review the following terms and conditions before booking your commission. By placing an order, you agree to these terms.

1. Commission Pricing

  • Base Price: The prices listed are for pet portraits with a plain or one-color background.
  • Pricing: The price of the commission is determined based on the size, and complexity of the portrait. A detailed quote will be provided before I begin any work, and the final price will not change unless you request significant modifications to the original agreement.
  • Additional Costs: If you wish to include a scenic background (such as sky, grass, or other complex scenes), additional charges will apply based on the size and complexity of the background. A quote will be provided before work begins.

2. Reference Photos

  • Photo Quality: For the best results, please provide high-resolution photos of your pet, taken in natural daylight. Clear, non-blurry images are essential. Multiple angles or close-ups are ideal for capturing all the important details, especially if you’re looking for a realistic portrayal. I may also ask about any specific details you’d like to include (such as specific backgrounds, favourite toys, or unique features).
  • Multiple Photos: If necessary, I can use multiple images to create a composite portrait. For example, one photo for the body and another for specific details such as facial features or fur texture.
  • For multiple subject paintings, I can use separate images to create one mock-up photo.

3. The Commission Process

  • Booking Your Commission:
    • Social Media Orders: If booking via social media, a 30% deposit is required once a mock-up design* has been agreed upon to secure your spot.
    • Booking Form Orders: If booking via the online booking form, you will upload your reference photos and pay the 30% deposit upfront. I will then email you with mock-up designs based on the photos provided.
    • By selecting Klarna as your payment method for pet portrait bookings, you agree to the following terms:
  • Booking using Klarna
    • Select the 100% payment option at checkout to enable Klarna’s instalment plan. This ensures your full payment is processed in instalments. Without this selection, Klarna cannot be used.
    • Postage and Delivery
      Choose the correct postage option for your location. Your portrait will not be started until the correct postage fee is paid.
    • Order Processing
      Orders are processed once the first Klarna payment is made. Any payment issues may delay or cancel your order.
    • Eligibility
      Klarna’s payment plans are subject to their approval process. Klarna may refuse financing based on their criteria.
    • For more details on Klarna’s services, visit their website. By proceeding with Klarna, you agree to these terms.
    • After receiving your deposit, I will provide an estimated completion week.
  • Mock-ups: A mock-up design will be created using your reference photos. This allows you to visualize the final piece, and you can request changes to the background color, composition, or details until you are happy with the result. Once the mock-up is finalized, I will proceed with painting.
  • Custom Requests: If you have any particular requests (such as specific colors, poses, or props), please let me know at the start of the process. I will do my best to incorporate your ideas while ensuring the artwork remains true to my style.
  • Approval & Completion: Once your portrait is finished, I will send you a photo of the completed painting for your review. If any changes are needed, they will be made at this stage. After final approval, the remaining balance is due before I proceed with varnishing and packing your artwork for shipment.

4. Payment & Deposits

  • Deposit: A non-refundable deposit of 30% is required to secure your commission. This will be deducted from your total payment. The remaining 70% is due upon completion, before I ship the artwork.
  • Payment Methods: Payment is accepted via [e.g., PayPal, bank transfer, Klarna etc.]. An invoice will be sent once the final portrait is complete.
  • Additional Costs: If you opt for a larger size, additional background elements, or other customisations , these costs will be added to the final balance.

5. Materials & Sizes

  • Canvas: All portraits are painted on a high-quality wooden canvas that is prepped and primed to ensure durability. The background can be a solid color of your choice, or left as the natural wood. Background colour may not be the exact shade chosen as I mix all the colours myself and can dry slightly darker.
  • Size Options: The standard sizes for portraits are [here]. If you wish to commission a larger size or a size not listed, please contact me via email or social media for availability and a custom quote.

6. Additional Products

  • Frames: Optional framing is available for your portrait. Frames enhance the overall presentation of the artwork and provide additional protection. The price for framing will be provided based on your selection.
  • Keyrings: Matching keyrings are available for £5 each. These are a great way to have a small keepsake of your pet’s portrait.

7. Delivery & Shipping

  • Packaging & Shipping: Once the final balance is paid, I will varnish and carefully pack your painting. The shipping cost is the responsibility of the customer and will be calculated based on your location.The artwork will be packaged securely to minimize the risk of damage during transit.
  • Delivery Times: Shipping times will vary depending on your location. I will provide tracking information once the painting has been dispatched. Please ensure your shipping details are accurate to avoid delays or errors.

8. Cancellations & Refunds

  • Cancellation: If you decide to cancel your commission after the deposit is made but before work begins, I will refund 50% of the deposit. If the artwork has already been started, the deposit is non-refundable.
  • Refunds: I do not offer refunds once the portrait has been completed and delivered. However, if the final product significantly deviates from the agreed-upon details (and this was not due to a change in your initial request), I will work with you to resolve any issues.

9. Copyright & Usage

  • Ownership & Rights: As the artist, I retain the copyright to the artwork. You, as the commissioner, will have the right to display and share the artwork for personal use, but commercial use or resale of the image is prohibited without prior written permission.
  • Social Media & Promotion: I reserve the right to share images of the completed portrait on my website, social media, and other promotional platforms, unless otherwise agreed. If you prefer to keep your pet’s portrait private, please let me know.

10. Communication & Availability

  • Communication: I will communicate with you primarily via [preferred communication method, e.g., email, Instagram]. Please ensure that you provide accurate contact details and respond promptly to any queries or mock-up approval requests to avoid delays.
  • Final Approval: Before the portrait is finalized, I will send you a preview for approval. Once you approve the final piece, no further changes will be made. Please be sure to check the details carefully, as any revisions after approval may incur an additional fee.
  • Major Changes: If significant changes or alterations are requested after the portrait is in its final stages, there may be an additional charge depending on the complexity of the request.
  • Timeline: Depending on the scope of your commission, the portrait will be completed within the agreed timeframe. If there are any delays, I will keep you informed.
  • Availability: I typically work on commissions on a first-come, first-served basis. If my schedule is full, I will let you know when I can start your portrait. I can also give an estimate of when your portrait will be completed based on my current workload.

11. Liability & Limitations

  • Accuracy of Information: Please ensure that all information provided (including reference photos and requested details) is accurate. While I will do my best to represent your pet faithfully, I am not responsible for inaccuracies in the photos or descriptions provided.
  • Shipping Issues: I am not responsible for any delays or issues that occur during shipping (e.g., lost or damaged parcels). However, I will work with you to resolve any issues to the best of my ability.

By commissioning a pet portrait, you acknowledge and agree to the terms outlined above. Thank you for your trust in my work—I look forward to bringing your pet’s personality to life!