1. How long does a painting take to complete?
2. How long does shipping take?
3. How do I book a commission?
4. How can I hang my painting?
5. Will I have to pay customs fees for US orders?
6. What happens if my painting gets lost or damaged in the post?
7. Can I cancel Or change my order?
8. Can I request a refund if I’m not happy with my artwork?
9. Who owns the artwork i commission?
10. Can I use or reproduce my artwork for commercial purposes?
11. Can I share photos of my artwork online?

Q:How long does a painting take to complete?

The painting process itself usually takes anywhere from a couple of days to a few weeks, depending on the size and complexity of the piece.
After the painting is finished, I allow approximately one week for varnishing and packing to ensure your artwork is protected and professionally prepared for shipping.

Q: How long does shipping take?

UK Shipping typically takes around two working days within standard delivery times. However, please keep in mind that delays can occur during busy periods (such as holidays). Usually take around 7 working days after completion, though customs processing may add some delay.
U.S. Orders: Usually take around 7 working days after completion, though customs processing may add some delay.
International Orders: Shipping generally takes 5–7 working days, depending on the destination.

Q: How do I book a commission?

There are three ways to book:

1. Via Social Media (Instagram/Facebook, etc.):

• Contact me directly with your ideas and send any reference photos.
• I will create mockups based on your photos.
• Once we agree on the final design, I’ll send you a link to pay a deposit to secure your spot.
• After that, the painting process follows the usual timeline (see commissions page).

2. Using the Booking Form:

• Fill out the Booking Form on the website and submit it with your details and reference photos (through email or social media).
• I will respond with mockups and a payment link to secure your booking.
• The process then continues like any other order.

3. Through the Website Contact Form:

• Fill out the Contact Form with your name, email, and a message.
• I’ll get back to you with any information you need, and we can continue the booking process from there.

Note:
The Booking Form is the easiest and most streamlined way to start your order!

Q: How do I hang my painting?

All paintings are made on sturdy wooden panels without any hanging hardware attached to the back.

To hang your artwork:

• You simply need nails, hooks, or picture hanging hardware on your wall.
• Place the wooden panel directly onto the nails or hooks so it rests securely.

If you would like a more secure or professional hanging setup:

• You can attach your own hanging hardware (such as D-rings, wire, or sawtooth hangers) to the back of the wooden panel.

(See diagram below for basic wall hanging instructions.)

Due to recent changes in U.S. import regulations, parcels valued over $100 (unless marked as gifts) may be subject to customs duties or tariffs when they arrive in the United States. These charges are set by U.S. Customs and are outside of our control.

Q: Will I have to pay customs fees for U.S. orders?

Unfortunately yes. Due to the new U.S. tariffs, parcels sent to the U.S. may incur customs fees or duties when they arrive. These charges are set by U.S. Customs and are outside of our control.
There are two main ways these fees can be handled:

1. Paid by the customer upon delivery – This is the most common method. When the parcel arrives in the U.S., the courier or postal service will contact the recipient to collect any customs duties or tariffs. The payment is made directly to them, not to us.
2. Paid in advance – In some cases, it may be possible for the sender (that’s me) to prepay customs duties. If you would like to arrange this, I can provide a quote including the estimated duties, so you know the total cost upfront before your painting is shipped.

💛 I always aim to make international shipping as smooth as possible and will communicate clearly about any fees before posting your order.

Q: What happens if my painting gets lost or damaged in the post?

 All parcels are sent via Royal Mail (or a similar trusted shipping provider) with tracking and compensation equal to the value of your artwork.

In the unlikely event that your painting is lost or damaged in transit:

1. You should notify us and the carrier as soon as possible.
2. We will work with you to assess the damage. Minor issues may be repaired directly, or guidance may be provided to help restore the painting.
3. For major damage or loss, the painting will be replaced as needed, using any compensation from the shipping provider.
4. You will not be asked to pay again for the replacement.

💛 We take great care in packaging your artwork to ensure it arrives safely, and we will assist throughout the process to make sure you receive your painting in the best possible condition.

Q: Can I cancel or change my order?

Orders can only be canceled or modified before production starts. Please note that the deposit is non-refundable, so if you cancel your order, the deposit cannot be returned. Once work has begun, changes may be limited, and cancellations are generally not possible. We always communicate clearly about timelines and provide previews (where applicable) so you can approve the work before it’s finalised.

Q: Can I request a refund if I’m not happy with my artwork?

Commissions are custom pieces, so refunds are not available once the painting is complete. However, we will work with you during the creation process to make adjustments and ensure the final artwork meets your expectations. Our goal is for you to love your painting, and we communicate openly at each stage to achieve that.

Q: Who owns the artwork I commission?

All original artworks created by us remain the intellectual property of Daisies & Bees Designs. While you own the physical piece you purchase, the rights to reproduce, sell, or use the artwork commercially remain with us unless prior written permission is granted.

Q: Can I use or reproduce my commissioned artwork for commercial purposes?

A: No. Personal use of your commissioned artwork is allowed, such as displaying it in your home or sharing photos online, but any reproduction, sale, or commercial use requires explicit written permission from us. This protects both the uniqueness of our work and ensures copyright laws are respected.

Q: Can I share photos of my commissioned artwork online?

A: Yes! We love seeing your artwork shared. Please credit or tag Daisies & Bees Designs whenever possible. This helps support our small business and ensures proper attribution.

Q: Will I have to pay customs fees or taxes when my painting arrives?

A: If you live in Europe or outside my country, it’s possible that your local customs office or postal service will charge import taxes, VAT, or handling fees when your painting arrives. These charges are set and collected by your local authorities, not by me, and are out of my control. I recommend checking your country’s import rules if you’re unsure what to expect.